Find a solution Together with you

Financial difficulties can have many causes - the KNP team always tries to find a solution together with you in order to settle your arrears.

You received a collection letter? We are glad to be of support.

Contact us immediately after receiving a letter. Call us or send us an email. We will answer your questions, remove ambiguities and work to find a joint solution.

Do you have questions? Contact us

Contact us immediately after receiving a letter. Call us or send us an email. We will answer your questions, remove ambiguities and find a joint solution!

Frequently asked questions

  • Why did I receive a collection letter from KNP Financial Services GmbH?

    Our client commissioned us to collect the outstanding debts.

  • Where should I transfer the outstanding amount?

    Our client transmitted the whole business case to us for further processing. Therefore the amount must be transferred to the KNP collection agency for the matter to be settled as quickly as possible.

  • Why am I to pay the additional costs?

    Your default of payment caused additional expenditures. You are obliged to cover the costs according to § 1333 ABGB (the Civil Code of Austria).

  • Why was the collection process started? I ‘ve already payed the outstanding invoice.

    The collection process is ended automatically if the full amount including costs and interest rates is paid in due time. Please note that the dunning activities will continue and cause additional costs if the outstanding liability is not paid to the full extent.

    All payments are considered before and during the collection process. Please ensure whether these payments are already mentioned in our letter. If not, we kindly ask you to send us confirmation that the amount has been debited from your bank account. The confirmation must include the following information:
    IBAN, BIC, receiver, payment reference

Who we are

KNP Financial Services acts as a mediator between you and the creditors to whom you owe money. Our task is to arrange the settlement of outstanding arrears on behalf of our client.

Help us to understand why the outstanding liability has not been settled. We strive to conscientiously process your requests and objections and find a solution that will be acceptable for you.

Contact us

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